Find answers to common questions about Trackara's mobile app solution for auto repair shops
The typical timeline from kickoff to launch is 3-4 weeks, broken down as follows:
This timeline assumes prompt responses from the shop partner for required information and approvals. Some integrations may require additional time depending on your shop management system.
We've designed our implementation process to be minimally disruptive to your shop operations. Most partners spend about 3-5 hours total over the 3-4 week implementation period:
Our team handles all the technical work, coding, design, and app store submission process.
Yes, in certain circumstances we can expedite the implementation process. Our fastest implementations have been completed in as little as 2 weeks from kickoff to app store submission.
Factors that can help accelerate your implementation:
Please note that while we can accelerate our part of the process, app store review times (typically 3-7 days) are outside our control.
Our implementation process includes the following key milestones:
You'll receive regular progress updates throughout the process, and we have checkpoint calls at each major milestone.
No technical skills are required from your team. Trackara handles all technical aspects of app development, deployment, and maintenance. You don't need:
The only technical requirement is having administrator access to your shop management system to authorize our integration.
Our solution is specifically designed for shop owners who want enterprise-level technology without needing technical expertise or dedicated IT staff.
There are minimal hardware and software requirements for implementing Trackara:
Your customers will need smartphones running iOS 12+ or Android 8+ to use your app, which covers approximately 95% of smartphones currently in use.
No, you do not need to create or maintain Apple or Google developer accounts. Trackara handles all aspects of app store submission and maintenance using our developer accounts.
This saves you from:
Your app will appear in the app stores with your shop's name and branding, while Trackara is listed as the developer.
To begin the implementation process, we'll need:
Don't worry if you don't have everything in perfect format. Our design team can work with what you have and help fill in any gaps.
Our 5% commission model is designed to align our success with yours:
Here's how it works in practice:
Example: If your app generates $10,000 in new revenue in a month, your commission would be $500. The remaining revenue and all future bookings from those customers are 100% yours.
We use a combination of methods to determine what qualifies as "new" revenue:
Our tracking is based on:
We provide a detailed breakdown of commission calculations in your monthly invoice, and you can view all tracked appointments in your partner dashboard.
There is a one-time $1,000 setup fee that covers development, deployment, and system integration. No hidden fees or monthly charges. Our current program includes:
After setup, the only ongoing cost is the 5% commission on new revenue generated through the app. This covers:
If your app doesn't generate new revenue, you pay nothing. This ensures we're motivated to make your app successful.
Our commission billing process is straightforward:
Optional payment methods:
All invoices include detailed reports showing each appointment's customer information, service details, revenue amount, and commission calculation.
The app store approval process involves several steps:
During the review process, app store reviewers may request clarification or changes. Trackara handles all communication with the app stores and makes any necessary adjustments.
We've submitted hundreds of apps and have a thorough understanding of app store requirements, which helps ensure a smooth approval process.
While our approval rate is over 98%, these are the most common reasons for initial rejection:
Our pre-submission testing and review process addresses these common issues before submission, significantly reducing the risk of rejection.
If your app is rejected for any reason, we immediately address the issues and resubmit, typically within 24 hours. This may add a few days to the overall timeline, but it rarely causes significant delays.
The app is published under Trackara's developer accounts, but your shop maintains ownership of:
In the app stores, your app will appear as:
This arrangement allows us to handle all technical aspects of app maintenance and updates while ensuring your brand is prominently featured. If our partnership ends, we can transfer customer data to you, but the app itself would be removed from the stores as it runs on our platform.
App store ratings and reviews are a critical part of your app's success. Here's how we manage them:
To help build positive reviews:
Most Trackara-powered apps maintain a 4.7+ star rating in the app stores.
Trackara offers standard integrations with the following shop management systems:
We also offer custom integrations for many other systems, including:
Not sure if we can integrate with your system? Contact us for a free assessment. In most cases, we can build a custom integration solution for your specific needs.
Security is a top priority for all our integrations. We implement multiple layers of protection:
For system access, we use:
Our integration approach has been reviewed and approved by all major shop management system providers we work with.
If you change your shop management system, we'll help you transition smoothly:
Important considerations during a system change:
We recommend notifying us at least 30 days before changing systems so we can prepare accordingly.
Our integrations synchronize the following data between your shop management system and your mobile app:
The specific data synchronized depends on your shop management system's capabilities and API access. During implementation, you can configure which data is shared and how it's displayed in your app.
Trackara handles all aspects of app updates and maintenance:
Updates are deployed seamlessly with no action required from you or your customers. Your app will always be compatible with the latest devices and operating systems.
We provide comprehensive support for both your team and your customers:
All customer support is branded with your shop's name and logo. When appropriate, customer support issues are escalated to your team for service-related questions.
We maintain exceptional reliability and performance through comprehensive monitoring and maintenance:
Our current platform uptime exceeds 99.95%, and our apps typically achieve crash-free rates above 99.9%.
If a performance issue is detected, our team is automatically notified and begins resolution, often before you or your customers notice any impact.
We welcome feature requests and offer multiple ways to request customizations:
We evaluate all feature requests based on:
If you need a unique feature specific to your business:
Custom development may involve additional costs depending on complexity. All partners receive consideration for new feature requests and we provide clear quotes for custom development work.
Our team is ready to help you with any other questions about implementing your custom app.