How we collect, use, and protect your information
Trackara ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our custom-branded mobile applications for auto repair shops, web portal, website, and related services (collectively, the "Service").
By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
This Privacy Policy applies to both auto repair shop partners and their customers who use Trackara-powered mobile applications.
We collect several types of information from and about users of our Service:
We automatically collect certain information when you visit, use, or navigate our Service. This information may include:
We use the information we collect for various purposes, including:
We only use your information for the purposes outlined above or for other purposes to which you've consented. We do not use automated decision-making or profiling that would produce significant legal effects concerning you.
We may share your information in the following circumstances:
Our primary function is to facilitate communication and appointment booking between repair shops and their customers. We share relevant information between these parties to enable this functionality. This includes sharing customer and vehicle information with shops and sharing appointment details, service updates, and shop information with customers.
We may share information with third-party vendors who perform services on our behalf, such as:
These service providers are contractually obligated to use your information only as directed by us and for the purpose of providing their services to us.
With a shop partner's authorization, we share information with their selected shop management system to synchronize appointments, customer data, and service history. The specific data shared depends on the integration capabilities of each system.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information when we believe in good faith that disclosure is necessary to:
If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.
We may share your information with third parties when you explicitly consent to such sharing.
We do not sell your personal information to third parties for their marketing purposes. We share information only as described in this Privacy Policy and with partners who agree to use your information in accordance with our policies.
We implement appropriate technical and organizational measures to protect the security of your personal information. Our security practices include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of any credentials used to access your account and for any activity under your account.
Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws:
You can request access to the personal information we hold about you. We can provide this information in a structured, commonly used, and machine-readable format upon request.
You can update and correct inaccurate personal information through your account settings or by contacting us directly.
You can request that we delete your personal information in certain circumstances, subject to certain exceptions as required or permitted by applicable law.
You may have the right to restrict or object to our processing of your personal information under certain conditions.
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly.
To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request within the time period required by applicable law. We may ask you to verify your identity before responding to your request.
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For shop partners, we generally retain your information for the duration of our business relationship plus a reasonable period thereafter for record-keeping, accounting, and compliance purposes. For end users, we retain your information as long as your account is active or as needed to provide you services.
When determining the appropriate retention period, we consider:
When we no longer need personal information, we securely delete or anonymize it.
Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will promptly delete such information from our servers.
We use cookies and similar tracking technologies to track activity on our Service and to maintain certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. In the mobile app context, you can manage how your device handles cookies and similar technologies through your device settings.
Our Service includes integrations with third-party services and links to other websites. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked services. Nonetheless, we seek to protect the integrity of our Service and welcome any feedback about these services.
Trackara integrates with various shop management systems including Mitchell1, Shop-Ware, Tekmetric, AutoVitals, Shopmonkey, and others. When you enable these integrations, information is shared between Trackara and the integrated system. The specific data shared depends on the capabilities and requirements of each integration. We recommend reviewing the privacy policies of these systems to understand how they handle your information.
We use analytics providers such as Google Analytics and Firebase Analytics to help us understand how users interact with our Service. These providers may collect information about your use of our Service and other websites through cookies and similar technologies.
For our commission-based pricing model, we use third-party payment processors to handle payments. These processors collect payment information directly from you and process it according to their own privacy policies.
We may update our Privacy Policy from time to time. We will notify you of any changes by:
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy or our data practices, please contact us: