What's included in the base platform?
The base platform at $250/month includes everything you need to get started: custom branded iOS and Android mobile app, comprehensive shop portal with customer database and CRM tools, service tracking, automated reminders, analytics dashboard, and full onboarding and email/chat support. This gives you a complete solution to manage customer relationships and streamline operations.
How do the add-ons work?
Add-ons are optional features you can add to your base platform subscription. The Loyalty & Rewards system ($150/mo) includes digital punch cards, points, referral tracking, and subscription tiers to increase customer retention. The Scheduler Widget ($100/mo) adds an embeddable booking widget for your website with real-time availability. You can add or remove add-ons at any time.
Are there any setup fees or long-term contracts?
No setup fees, no long-term contracts. You can start with the base platform for $250/month and cancel anytime with 30 days' notice. We believe in earning your business every month by delivering value, not locking you into lengthy contracts.
Can I start with just the base platform and add features later?
Absolutely! Most shops start with the base platform and add features as they grow. You can add the Loyalty & Rewards system when you're ready to focus on customer retention, and the Scheduler Widget when your website traffic justifies it. Upgrades can be done at any time with no additional fees.
What's different about the Enterprise tier?
Our Enterprise tier is designed for multi-location businesses and shops requiring premium service. It includes custom feature development, a dedicated account manager, 24/7 priority support, and marketing assistance. For multi-location businesses, we add cross-location customer management and a centralized admin dashboard. Pricing is customized based on your specific requirements.
How does the complete package pricing work?
The complete package at $500/month includes the base platform ($250) + Loyalty & Rewards ($150) + Scheduler Widget ($100). This gives you access to all features with no additional costs. It's perfect for shops that want the full Trackara experience from day one.
Can I add or remove add-ons at any time?
Yes! You have complete flexibility to add or remove add-ons monthly. If you want to add the loyalty system, it takes effect immediately. If you decide to remove an add-on, the change will apply at your next billing cycle. The base platform subscription is always required to use any add-ons.